- Principles of Social Interaction Design?
- Designing Social for the Enterprise
- Social design of the collaborative economy
- Mirror, surface, window – three modes of the social screen
- Gravity7 to Enterprise…UX and social in the workaday world
- The conundrum of corporate social media use
- Enterprise systems of engagement — social designers needed
- Apple, the rise and fall of “aura,” and the social brand image
- Big UX, small UX
- Instagram profiles: the social image
- The system that breaks is not the system that repairs
- Beyond the Social Object
- The medium and its messengers: story-telling and social media
- Marketers may talk value, but user experience should not
- Zen, and the art of game mechanics
I am an independent consultant focusing on the design of social tools and the machine - social interface; ex-DeloitteDigital CX lead, based in San Francisco.
I make your social media work better for people. Social Interaction Design (SxD) is user-centric approach to social media design, implementation, and strategy that accounts for how different kinds of users engage with social media, and how sites and application design and execution lead to emergent social practices. It applies to user experience design (UX), interaction design (IxD), user interface design (UI), and information architecture (IA). It draws on insights from psychology, sociology, anthropology, communication theory, and media theory. I am available for consulting to design agencies, social media agencies, startups, and social media campaign managers.
Founder, SxdSalon>, a group blog
Tag Archives: enterprise
I remember attending a local unconference for social startups several years ago. This was in the heady days when social was fresh and much had yet to be defined. Session after session plumbed the myriad possibilities of mining user-generated content … Continue reading →
Brushing up on the state of the art within enterprise systems, and the conversations about user experience in particular. This post from 2012 cites the importance of UI and user experience to increasing numbers of enterprise decision makers. The Move … Continue reading →
In the process of considering the differences between “regular” consumer social media, and social media in the enterprise, I’ve been turning over the idea of ambient intimacy vs ambient knowledge. I thought “knowledge” might not only capture the knowledge management … Continue reading →