My AI work so far is my own. I designed and built two AI products with AI to prove out ideas of my own: Inquiring Lines, a library of about 3,000 AI research papers you explore by question, and Sightlines, a guide to more than 3,500 films built on taste, mood and lineage. Before that I spent two decades on digital transformation from the customer side, at my own agency and at Deloitte Digital. Now I'd like to bring both to teams building AI products.
What I can help with
- AI product and experience design. What an AI product should do for the people using it, and how it presents what it knows: conversation, navigation, trust, and what it shows of its reasoning.
- AI customer experience. Where AI meets your customers: self-service, assistants, search and recommendations. I bring the customer experience practice I learned at Deloitte Digital to a new kind of interface.
- Conversational UX and agents. Persona, grounding, repair and turn-taking, and the social side of personal agents. See Conversational AI.
- Design reviews. A close look at an AI product you have built: how it talks, what it shows of its reasoning, and where the experience breaks.
- Research synthesis. What the research says about the question your team is facing, with the papers behind it. It is the same method behind Inquiring Lines.
- Talks and workshops. Social interaction design for AI, for product, design and research teams. See the speaking topics.
How we could work
A conversation is the easiest start: tell me about the product and the question, and I'll tell you how I'd approach it. From there I can advise your product and design team, or work hands-on as a designer alongside them.
Get in touch
The best way to reach me is on LinkedIn. My About page has the longer story, and my résumé is a PDF.
Earlier client work
These lists are history: customer experience, social and web work from before AI.
With Deloitte Digital (2012–2017): partial client list
- Agilent
- Atlassian
- Chevron
- Cisco
- Deloitte Tax
- Humana
- Intel
- Janssen
- Massage Envy
- State of Pennsylvania
- TOMS
- Wells Fargo Advisors
Social interaction design (from 2006): partial client list
- Likelist
- Klout
- Extractable
- Traction
- Partec (PeerPong)
- Sociable (formerly PartyBuzz)
- GreatNonprofits.org
- Razoo
- AdCouncil
- Orange (France Telecom)
- aSmallWorld
- Anderson DBB
- PopularMedia.com
- TrustedOpinion.com
- Click.tv
- ClipSync.com
- Goingon.com
- Echo
- Brickriver.com
- Ourstory.com
- 3bubbles
Gravity7 web agency (1993–2012): partial client list
- Yoga Journal (custom CMS and complete site, with ongoing updates)
- Game Ready (complete website update and maintenance)
- Marin Bikes (complete website)
- Sierra Designs (complete site updates; ongoing)
- Intraspect (identity, UI and site)
- Webvan (UI review and icons)
- Reel.com (identity, site and consulting)
- Smith & Hawken (site)
- NEC
- EZ Login (site and consulting)
- Wave 38 (site and consulting)
- The Busy Planet (site and consulting)
- Winkler Advertising (online application interface)
- Briggs & Riley (site and consulting)
- Addwater (naming)
- Next Monet (naming)
- Tanqueray (naming)
- Co-owner, SF Matchmaker franchise