Better social media engagement through user experience and social practices
Every age has its metaphors. Ideas or notions around which related phenomena seem to crystallize easily. Descriptions and concepts that seem to explain what’s going on by means of a waxing common sense, if not
I wrote several times last year about frames and re-framing the approaches to social media design. The concept of frames is borrowed from Erving Goffman’s analysis of face-to-face social interactions. In brief, frames are how
I’ve just gotten off a skype call with friend and colleague, and fellow sxdsalon member Thomas Vander Wal. Thomas and I pick up the virtual phone about every month or six weeks to tie up
All social media involve a dislocation that de couples the act of communication or interaction from its artifact, which is a text or recording. This is a shame, in some respects, but one that creates
One of my favorite books about community is a work by Nobel Prize winner Elias Canetti called Crowds and Power. It’s a beautiful and thoroughly insightful study on people assembled in different ways and for
I had other things in mind for this morning until a client sent me an article in today’s Wall Street Journal about online ratings. She, like many others running review and ratings-based sites, is “suffering”