Better social media engagement through user experience and social practices
Correct me if I’m wrong, but as I see it, social business and use of social tools in the enterprise remains a nut to be cracked. Promises bubbled up last year that the medium’s next
The manuscript that rests peacefully in a folder on this hard drive does not contain silly opening sentences such as this one. It’s a serious, perhaps too serious, work on social interaction design. In it
In the past months I have been systematically scoping out social media businesses, startups, services, agencies, and more. It’s what us “freelancers” do &emdash; especially now that the industry has matured. I have a filemaker
The curious case of social commerce is upon us. And it raises interesting questions for the social interaction designer. I will here allow some of these to beg and grovel. If you have been a
It has been a couple months since my last post here. For my absence, I apologize; for your understanding, I thank you in advance 😉 . I didn’t mean to be gone so long, but
The internet changes over time. That the technology has evolved is obvious. But how we use the internet is also changing. So we have two conceptual distinctions — technology and people — that we frequently