Tag Archives: sociability

Brands, and putting twitter word of mouth in context

An interesting study of twitter’s viability for eWom, or electronic Word of Mouth marketing, has been making the rounds (Twitter Power:Tweets as Electronic Word of Mouth). The research involved analysis of 150,000 tweets, treated as natural language expressions, or “talk”. … Continue reading

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The sociability spec: documenting social interaction requirements

The social interaction requirements docWe’re all familiar with the MRD and PRD, documents used to set market and product requirements for a new software application or service. For social media products, I think there’s another piece of documentation worth writing. … Continue reading

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