Better social media engagement through user experience and social practices
I’m featured today in a Hot Studios interview with me about my social media personality types. Coincidentally, or serendipitously, I’ve been working for the past several days on conversation models for social media designers, interaction
The floor in front of me is half covered with paper sketches. Blank sheets awaiting diagrams and visuals. Which is in part why they’re still there. I have arranged them into short stacks by category.
The third law of social interaction design is that communication is transformed by the medium, which separates what is said from the saying of it. In everyday face-to-face encounters, we say something by speaking. But
In client work recently I have come up against the the importance — and difficulty — of satisfying multiple user positions and experiences. Social media work because the author and the reader are satisfied. Sure,
This is a re-post of a comment left on a post by Larry Irons, who commented on my recent post about HP labs’ research on twitter’s social networks. My comment became a post unto itself.
This post is a follow up to the First law. There are two more coming. The second law of social interaction design is that the functionality of social media is contingent on social practices that