Efforts are currently underway to link up @names and @replies in Buzz and make them share-able across networks using activity streams. If successful, this would mean that naming a user in one service would surface the message elsewhere. A buzz post containing an @twitter_username would resolve to the user’s twitter profile. And the mention could be surfaced within that user’s twitter stream.
At this point in time the technical challenges are not simple. So the scenario I am exploring here is conjectural. But worth speculating on, if for no other reason than the probability that sharing across activity streams seems in ways inevitable. Note that the points I raise are not criticisms of the effort, but observations intended to spark discussion.
Let’s contemplate the implications of conversation across activity streams. Implications involve not only the facilitation of communication between networks, but other factors too, including redundancy, notifications, noise, spam, context, and quite possibly, an increased burden on users to meet conversational expectations. Each of these is a matter of social interaction design — user experience of networked talk and relationships among users maintained in social media tools and applications. I will address these in no particular order.
For simplicity’s sake, let’s just assume that a single user is named in a single post authored in Buzz, and avoid contemplating multiple username mentions.
Sharing @mentions across networks would increase message redundancy. Our sample message would appear in twitter as an @reply. If it were longer than 140 characters, it would be truncated to fit twitter’s format. Alternatively, it might appear as a system notification. For example: “@username You were mentioned by @googleprofilename in Buzz http://link”. Or: “I liked what @username said” by@googleprofilename from Buzz. Formatting issues would of course have to be addressed.
Redundancy would accrue according to the number of participating networks our @username belonged to. Each would reprint the Buzz post mention. Our @username would see duplicate notifications in each network, and potentially would receive email notifications of these messages from some networks also. The result: a lot of additional notifications proliferating from that one Buzz mention.
This notification redundancy, which some might find useful, would be noise to others. My email account is already a bucketful of notifications. Which is ironic insofar as email is already meant for communication. That so much of this communication notifies me of communication gets to be noisy.
Each network is also an audience. Users are invested in their audiences, in terms of status; posting habits; engagement with a private, social, or public presence; relationships and the expectations those entail; attention paid to message flow, awareness of audience members (services have different social uses); and more.
In other words, each of us turns to an audience for certain kinds of engagement and according to our individual habits of use. For example, Buzz for peer conversation and discussion, twitter for maintaining a profile, Facebook for friends, and so on (blogs and commenting included). Because these audiences are different and have different meanings for us, the appearance of @username messages originating in one network on other networks may lead to at least two kinds of ambiguity.
The first kind of ambiguity pertains to the appearance of the message. Do I want to see it here? Does it transgress boundaries I might perceive between each network, and more personally, to how I see myself within each one? I may, for example, engage in different kinds of conversation within each network, and prefer to have those boundaries constrain my obligations to participation in each.
The second kind of ambiguity pertains to my responses. There are two distinct issues here.
- The first concerns effectiveness. Which network is best for me to respond in, given my understanding of an author’s habits of use. I may want to respond in the network preferred by that user. That’s where my response is most likely to receive attention. (Many of us do this already between twitter and Facebook, knowing our friends’ and colleagues’ engagement styles with each.)
- The second concerns my own preferences for being seen responding to others. In contrast to effectiveness of communication, this has to do with self-perception. I may see myself differently in each network, and am aware of how I (believe) I am seen by others. This reflects on my activity and is taken into account (unconsciously or consciously) as I reply or mention others within each “space” or social context.
Not only are audiences a reflection on our self-image and self-perception within a network, they are constructed differently, too. This follows from the manner in which specific features have been deployed within the network, as well as its population, social practices, and cultures. Audiences have a sociality and are unique to each service. We can even observe tacit norms of use and conventions emerging and then passing in each network. These social dynamics affect use of @replies and @mentions. For example, the twitter practice of using multiple @names to loop users into an exchange, is not a convention (yet?) in Buzz.
A great number of these particular practices could be upset by sharing @names across streams. Others might become confusing, if, for example, @names proliferated so excessively that conventions simply broke down as a result of degradation.
All talk is contextual. It establishes and creates context of its own, as meaning provided by what participants say. It refers to more than what is actually said, too, and so has social context, context supplied by references, connotations, and social significations. It has context according to who participates (including those individuals’ reputations, credibility, authority etc). Increasingly, there is context supplied by location, and the different axes of relevance along which mobile checkins and posts are useful. And, of course, context obtained from the social media tool or service in which the talk appears (this informs our understanding of what participants are doing by talking.)
Contextuality will be disrupted by the sharing of @names across social networks. Not only is the originally-authored post reproduced in a new context, but any follow-on messaging will re-contextualize it in ways just described.
This disruption of context may have significant consequences for shared stream mentions simply because context provides so much of the meaning not of the message but around it also. Its references, history, and authors — these implicit cues are invaluable to interpreting (reading) what’s being said and what’s going on. (Talk in social media is more than what’s communicated as content, but is a social activity.)
Loss of original context and re-contextualization within new streams and networks creates confusion. Confusion concerning what a message means, confusion regarding what to do with it, and now confusion about where to continue the conversation. And distributed and disaggregated messaging can mean that each of these steps in the conversational “chain” only further proliferates the branching of the series. Multiple series could conceivably take shape within new network streams. Which brings us to the next problem: expectations.
Expectations and obligations
There is no meta-data supplied with the activity post that indicates the author’s desire for responses and replies. We can do this in face to face communication just by looking at each other. But artifacted (text) messages lack this intentional cue.
It is up to users to choose to respond to a message, and with shared stream posts it will be up to users to make choices in more places and in conditions of greater ambiguity. For some, I suspect this will be too demanding. Users who think about what it means to be seen replying to others, and those who might dwell on silences and may wonder if they are being ignored, will suffer the most.
The author of the original post may find the additional demands of tracking and monitoring posts proliferating across networks to be too much. Those mentioned in the post may want for a clear sense of what’s expected, if anything, by ways of a reply (and where).
Loss of context robs the original post of some of the implicit and tacit expectation it solicits for responses by audiences. Where users pay attention to and are engaged by this, their perceived expectations and obligations of reciprocity and mutual recognition fail as a means of orienting their behavior.
I have not exhausted the implications of cross-references in activity streams. Multiple @username mentions, message length (Buzz and Facebook posts are not limited to 140 characters), commenting permitted in Buzz and Facebook but not in twitter, realtime search, and geolocation are but some of the practices that would further complicate matters.
But insofar as the technical effort to resolve identity according to some shared protocol, enabling decentralized posting within separate networks to become cross-referential, presents a clear opportunity for engineering success, social and practical ramifications are worth considering. I have only scratched the surface here. So I look forward to where this goes.
The efforts mentioned were kicked off in this post on Buzz:
Envisioning decentralized @replies and notifications with WebFinger.
Bill FlitterFebruary 17, 2010 at 9:28 pm
Adrian, big issue. Matter of fact, I had this conversation today with @Danavan today. We were discussing how to clean up content cross network so the context of the content is matched to the 'vocabulary' of the particular social network. Our conclusion, smart routing to avoid duplications and intelligent filtering that knows the 'vocabulary' of the social network.
gravity7February 18, 2010 at 8:01 am
I like the idea of matching to vocabularies. I think of it as idioms — networks do have a vernacular of a sort. Grammar, in their structure/technology, too. But not all contextual ambiguity can be handled by means of technology — there will be conventions of use and behavior in the offing that will be required to help. We have an example of this already with some heavy twitter users not importing tweets into Buzz. All this and more is worth discussion I think.
Bill FlitterFebruary 18, 2010 at 9:27 am
Absolutely. Until the computer can mimic the brain, we'll need to tweak things manually. Technology can solve a lot but not everything. This is one problem we are trying to solve – it was an unintended consequence. Since you focus on design, are you approaching it from that aspect?
gravity7February 18, 2010 at 9:44 am
Haha — I'm not sure I want the computer to mimc the brain. But if it ever does, it won't be able to mimic human experience!
My social interaction design approach is actually more off the page/screen than it is on it. I view the issues involved in user-user interactions mediated by social tools as being relational and interactional. So “design” dimensions are, to me, social interface matters. How do users see themselves, how do they interact and communicate, for what, and why? What practices emerge socially and culturally around these tools? How can we learn to design better by accommodating user interests, instead of “needs” and “goals.” And how can we reflect the many diverse user competencies with social interaction and communication in tools that (so far) have limited participation in designing for conversation? That's how I approach it. Sort of urban planning in a world of architects 😉
mojoratuMarch 4, 2010 at 12:52 pm
This movement in social networking certainly can have its advantages; however, I see that it might also create interesting disadvantages. As social networking has become more prevalent, I notice also how complicated social networking has become. There are applications to keep up with as well as new contextual situations that arise because of the friend base we keep. I'm friends with my director, mom, and a slew of people I don't want my directory or mom to engage with on my turf. This is because they may have radical ideas which I love and is a facet of my personality I don't necessarily reveal to my director etc. So, I use Twitter for some tweets that I wouldn't necessarily update on my status in Facebook because my following on Twitter hasn't evolved in the same way Facebook has — yet.
So, this technology might make it difficult to maintain the different aspects of us as multifaceted humans which we reveal to different applications, separate.
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